Refund Policy

Overview

At VELARVEX, customer satisfaction is our top priority. We strive to ensure that our products and services are of the highest quality. However, if you are not satisfied with your purchase, we are here to assist you with our refund policy.

Eligibility for Refunds

• To be eligible for a refund, you must request it within 30 days of your original purchase date.
• The product must be in its original condition, unused, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-refundable Items

Certain items are non-refundable, including:

• Gift cards.
• Downloadable software products.
• Services that have been fully performed or delivered.

How to Request a Refund

To initiate a refund, please contact our customer service team at [email protected] or call us at (555) 123-4567. Our representatives will guide you through the process and assist with any questions you may have.

Processing Time

Once your request has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.